Majority
Following a bench trial, the court found RHI liable for "as many as" 1,213,745 violations of the Act, set a penalty of $30 per violation, and rendered a judgment against RHI in the amount of $36,412,350. The court ordered the parties to meet and confer on the claims process and procedures for distributing the award, "including a means for RHI to challenge the accuracy of any recorded ZIP codes."
The parties met and agreed that the judgment of $36,412,350 was based on the maximum number of violations at $30 per violation, and that sum would be treated as a common fund inclusive of any attorney fees, costs, and class representative enhancements. RHI waived its right to appeal the judgment. Muller never moved to intervene during the bench trial on the merits by filing a formal complaint in intervention under section 387.
After conducting negotiations with RHI, Representatives then moved for attorney fees "equivalent to 25 percent of the total judgment recovered for the class." The trial court requested that Representatives submit a supplemental motion for attorney fees with a "lodestar calculation" as a cross-check on the fee request. Representatives calculated the fee amount using a lodestar calculation and multiplier that showed class counsel spent over 3,500 hours on the litigation and incurred advanced costs and fees of nearly $2.7 million. Representatives also submitted reasons for supporting "application of a 'multiplier' to the lodestar calculation." RHI
After the hearing on the settlement of the proposed fee award, the court issued a "Second Amended Minute Order" denying Muller's request for clarification and approving the fee and costs requests. On September 29, the court filed its final judgment that tracked the parties' claims process and granted class counsel's requested attorney fees award. Class counsel then distributed a notice of the judgment to class members, including instructions for the claims process.
Muller did not file a section 663 motion to vacate the judgment; instead she filed a notice of appeal. She limited her appeal to the attorney fees award, renewing her claim that in failing to provide class members with notice of the fee negotiations and proposed settlement with RHI, Representatives and class
California Rules of Court, rule 3.769 requires class representatives to notify class members of a pending settlement on the merits and provide them with the opportunity to object at the final settlement fairness hearing. Rule 3.771(b) requires that notice of a pending judgment be provided to class members, and rule 3.769(f) provides that "notice of the final approval hearing must be given to the class members in
Muller, on the other hand, urges us to overrule Eggert as a "remnant of a bygone era," that is out of step with current class action practice. She repeats her Court of Appeal argument that Eggert 's bright-line rule has been superseded by several more recent Court of Appeal decisions that were influenced by 1966 amendments to rule 23 of the Federal Rules of Civil Procedure (28 U.S.C.) ( Rule 23 ), which created the federal opt-out damages class action and "led to greatly expanded use of the device." (Bone & Evans, Class Certification and the Substantive Merits (2002) 51 Duke L.J. 1251 , 1260.) These same amendments encouraged a rise in settlement class actions. (See Franklin, The Mass Tort Defendants Strike Back: Are Settlement Class Actions a Collusive Threat or Just a Phantom Menace? (2000) 53 Stan. L.Rev. 163 , 167-172 [discussing rise of settlement class actions].) Muller asserts that Rule 23 is persuasive authority that courts should not require unnamed class members to formally intervene in the underlying action to gain the right to appeal a trial court's order concerning the unnamed class members' objections to the proposed settlement. We disagree and find that Eggert remains good law.
In Eggert , the plaintiff, as holder of a "Fidelity Definite Term Certificate" initiated a class action on behalf of himself and approximately 1,500 certificate holders against defendant in the amount of over $1.8 million. ( Eggert , supra , 20 Cal.2d at pp. 199-200, 124 P.2d 815 .) The complaint included a request for attorney fees. ( Id . at p. 200, 124 P.2d 815 .) The court awarded judgment to the plaintiffs, but reserved jurisdiction to determine the amount of fees owed. ( Ibid . ) The complaint incorporated by reference an exhibit containing the names of the outstanding certificate holders as well as each certificate's number and face value. The names of certificate holders Jessie C. Kelley and Dorothy C. Given (the objectors) appeared in the exhibit. ( Ibid . )
The court appointed a receiver to facilitate payment of the judgment and directed both the plaintiff and interested persons to show cause why it should not order fixed attorney fees. ( Eggert , supra , 20 Cal.2d at p. 200, 124 P.2d 815 .) Notice of the order was published daily until the return date. ( Ibid . ) At the hearing on the plaintiff's motion for the receiver to pay the judgment after deducting the attorney fees, an attorney representing the objectors appeared and contested the petition's attorney fees provision. ( Ibid . ) After the court granted the petition in the plaintiff's favor, both objectors filed an appeal on behalf of themselves and all other certificate holders who were without legal representation. ( Ibid . ) They also petitioned this court for a writ of supersedeas, hoping to stay the trial court's order to pay the attorney fees. ( Ibid . )
Muller contends that even if Trotsky misinterpreted section 902's rules to establish the right to appeal a trial court's dismissal of informal objections to a settlement, the United States Supreme Court rejected the requirement of intervention in a class action filed in the United States District Court of Maryland to determine liability under the federal Employee Retirement Income Security Act for a retirement plan's proposal to amend a cost of living adjustment for active and retired workers. (
We are not persuaded by the courts that have adopted Devlin as their rule. Our state common law, legislation, and procedural rules of court differ significantly from the federal common law and procedural rules. (Compare Rules 23, 24(a) [class members may appeal settlement as long as they provide notice to the court that they object to settlement ( Rule 23(h) ) or intervene under Rule 24(a) ] with Eggert , supra , 20 Cal.2d at p. 201, 124 P.2d 815 , and
WE CONCUR:
CANTIL-SAKAUYE, C.J.
CORRIGAN, J
CUÉLLAR, J.
KRUGER, J.
NICHOLSON, J.[5]
CONCURRING OPINION BY LIU, J.
Under Eggert v. Pac. States S. & L. Co. (1942) 20 Cal.2d 199 , 124 P.2d 815 ( Eggert ), absent class members must formally intervene or file a motion to vacate the judgment in order to have the right to appeal as a party. ( Id. at pp. 200-201, 124 P.2d 815 ; see Code Civ. Proc., § 902.) I agree we should continue to follow Eggert in light of the principle that adherence to precedent is a particularly strong consideration on matters of statutory interpretation. ( People v. Latimer (1993) 5 Cal.4th 1203 , 1213, 23 Cal.Rptr.2d 144 , 858 P.2d 611 .) But I write separately to highlight significant changes in class action litigation practice since Eggert was decided. The Legislature, not bound as we are by stare decisis, may wish to revisit the controlling statute in light of those changes.
Eggert long predates the development of the modern class action and the emergence of the settlement practices that now resolve the majority of class actions. In the seven decades since Eggert was decided, we have gained a better understanding of the agency problems posed by class action settlements, including the difficulties of monitoring class counsel who are often incentivized to settle and possibly collude with defendants. (See Erichson, The Problem of Settlement Class Actions (2014) 82 Geo. Wash. L.Rev. 951 , 957-965 ; Coffee, The Regulation of Entrepreneurial Litigation: Balancing Fairness and Efficiency in the Large Class Action (1987) 54 U. Chi. L.Rev. 877 , 883-889 ; see generally Issacharoff, Class Action Conflicts (1997) 30 U.C. Davis L.Rev. 805 .)
In light of these understandings, the high court has concluded that nonnamed class members who object at a settlement fairness hearing are entitled to appeal. (See Devlin v. Scardelletti (2002) 536 U.S. 1 , 11, 122 S.Ct. 2005 , 153 L.Ed.2d 27 ( Devlin ).) Devlin emphasized that the ability to appeal overruled objections "cannot be effectively accomplished through the named class representative-once the named parties reach a settlement that is approved over petitioner's objections, petitioner's interests by definition diverge from those of the class representative." ( Id. at p. 9, 122 S.Ct. 2005 .) Other
4 We disapprove Trotsky v . Los Angeles Fed. Sav. & Loan Assn ., supra , 48 Cal.App.3d 134 , 121 Cal.Rptr. 637 , and its progeny (see 228 Cal.Rptr.3d at p. 113, 409 P.3d at pp. 286-287, supra , for a partial list).
* Associate Justice of the Court of Appeal, Third Appellate District, assigned by the Chief Justice pursuant to article VI, section 6 of the California Constitution.
There is also reason to question the practical and policy advantages of the Eggert rule. It is true that if absent class members do not want to be bound by a settlement or judgment, they can opt out. But class members must decide whether to opt out before they have the opportunity to object to the resolution of the class claims. That was the case here: Class members had to opt out of the litigation by August 2013, but the trial court did not issue its proposed judgment until March 2014. The fact that absent class members who do not opt out of the litigation are bound by the judgment is precisely the reason why the high court granted them the right to appeal in Devlin . ( Devlin , supra , 536 U.S. at p. 10, 122 S.Ct. 2005 .)
Further, although a requirement that absent class members formally intervene for purposes of appeal offers "a bright-line rule" (maj. opn., ante , at 228 Cal.Rptr.3d at p. 115, 409 P.3d at p. 289), a rule that absent class members who appear and object at a settlement fairness hearing have the right to appeal is similarly clear and orderly. Moreover, objecting at the fairness hearing, just like intervention, puts the parties on sufficient notice regarding the nature of the objections and creates a record for appeal.
There is a legitimate concern that the efficiencies of a class action would be defeated by "[m]eritless objections" raised by " 'professional objectors.' " (Maj. opn., ante , at p. 228 Cal.Rptr.3d at p. 115, 409 P.3d at p. 289.) But, as Devlin explained, "the power to appeal is limited to those nonnamed class members who have objected during the fairness hearing," and such appeals must be limited to the overruled objections. ( Devlin , supra , 536 U.S. at p. 11, 122 S.Ct. 2005 .) Indeed, studies show that few class members in fact object to settlements. (Fitzpatrick, supra , 62 Vand. L.Rev. at pp. 1630-1631 [noting that "the median number of objections to a settlement was three-well less than one-tenth of one percent of class members"].) Although the possibility of lawyer-driven objector "blackmail" is real ( id. at pp. 1633-1638 ), categorically denying objectors the right to appeal may not offer the best solution. (See Vaughn v. Am. Honda Motor Co. (5th Cir. 2007) 507 F.3d 295 , 300 ["[I]mposing too great a burden on an objector's right to appeal may discourage meritorious appeals or tend to insulate a district court's judgment in approving a class settlement from appellate
I express no definitive view on the merits of these alternatives. I simply note that the rule announced more than 75 years ago in Eggert may no longer strike an appropriate balance among the competing policy concerns raised by this case. Many courts in California and other jurisdictions have declined to follow Eggert 's rule. (Maj. opn., ante , at pp. 228 Cal.Rptr.3d at pp. 113, 114-115, 409 P.3d at pp. 286-287, 288.) The Legislature may wish to revisit this issue in light of the current landscape of class action practice.
FACTUAL AND PROCEDURAL BACKGROUND
In 2008, plaintiff Michael Hernandez filed a class action law suit against defendant Restoration Hardware, Inc. (RHI), alleging the company committed numerous violations of the Song-Beverly Credit Card Act (the Act) when it asked for and recorded ZIP codes from customers who used credit cards in making RHI purchases. ( Civ. Code, § 1747.08.) After several years of litigation, the court certified the case as a class action and appointed plaintiffs Mike Hernandez and Amanda Georgino as class representatives (collectively Representatives). The court also appointed the Patterson Law Group and Stonebarger Law as class counsel.
In June 2013, a notice to potential class members advised them of the pending class action and presented them with the following options: (1) they
1 All statutory references are to the Code of Civil Procedure unless otherwise stated.
Before its scheduled fairness hearing on the proposed class attorney fees settlement, the court issued its tentative ruling on the fee request, determining that (1) California law permits a percentage award in common fund cases, (2) courts use a 25 percent fee figure as a "starting benchmark," and (3) a fee at or above the benchmark was appropriate because of the risks counsel incurred when they brought the action and the result they obtained in the litigation. All parties and Muller's attorney received a copy of the tentative ruling by e-mail.
On September 5, 2014, the court held a fairness hearing on Representatives' attorney fees application. Muller, who appeared telephonically through her counsel, objected to the court's consideration of the proposed fee award. (See Cal. Rules of Court, rule 3.769(f) [allows unnamed class members to appear and object to settlement but is silent regarding any right to appeal denial of objections].) Her principal claim was that the fee award violated class action procedure because class members
Representatives challenged Muller's claims on their merits. They also challenged Muller's right to file her appeal because she was neither a "party" nor "aggrieved" by the trial court's alleged erroneous judgment as required under section 902 and our decision in Eggert, supra , 20 Cal.2d at page 201, 124 P.2d 815 . The court dismissed Muller's appeal for lack of standing, concluding it was bound to follow Eggert under Auto Equity Sales, Inc. v. Superior Court (1962) 57 Cal.2d 450 , 455, 20 Cal.Rptr. 321 , 369 P.2d 937 (decisions of state supreme court are binding on all other state courts; courts of inferior jurisdiction may not overrule higher court decisions). The Court of Appeal also concluded
The right to appeal judgments in state civil actions, including class actions, is entirely statutory, so long as the Legislature does not " ' "substantially impair the constitutional powers of the courts, or practically defeat their exercise." ' " ( Powers v. City of Richmond (1995) 10 Cal.4th 85 , 110, 40 Cal.Rptr.2d 839 , 893 P.2d 1160 .) Unnamed class members may become parties of record to class actions in one of two generally acceptable ways. First, they may file a timely complaint in intervention before final judgment that sets forth the grounds upon which the intervention rests. (§ 387.) If parties seek permissive intervention under section 387, subdivision (a), they must show they have an interest in the litigation. For intervention as a matter of right under section 387, subdivision (b), intervenors must show they are class members whose interests are not adequately represented by the existing parties. The complaint in intervention is "filed by leave of the court and served upon the parties to the action or proceeding who have not appeared in the same manner as upon the commencement of an original action, and upon the attorneys of the parties who have appeared, or upon the party if he has appeared without an attorney ...." (§ 387, subd. (a); see Klinghoffer v. Barasch (1970) 4 Cal.App.3d 258 , 261, 84 Cal.Rptr. 350 .) The fact that section 387 allows for a "timely" application means that intervention after a judgment is possible. ( Mallick v. Superior Court (1979) 89 Cal.App.3d 434 , 437, 152 Cal.Rptr. 503 [intervention not barred by fact that judgment was rendered]; see 4 Witkin, Cal. Procedure (5th ed. 2008) Pleading, § 224, pp. 298-299.)
Second, although not a method of intervention, an unnamed party to the action may also become a named party by filing an appealable motion to set aside and vacate the class judgment under section 663. ( Eggert, supra , 20 Cal.2d at p. 201, 124 P.2d 815 ;
As the Court of Appeal noted, in focusing primarily on the "aggrieved" element of section 902, Trotsky failed to examine the statute's additional requirement that the objector must also be a "party" of record to the class action to gain the right to appeal the trial court's judgment. The Court of Appeal also faulted Trotsky for never attempting to reconcile its conclusion with Eggert 's rule that an objector must be an aggrieved party to gain the right to appeal an order or judgment in a class action. ( Trotsky , supra , 48 Cal.App.3d at p. 139, 121 Cal.Rptr. 637 .) We
Other federal and state courts hold that Devlin applies to all class actions, including opt-out actions filed under Rule 23(b)(3) (See, e.g., Bachman v. A.G. Edwards, Inc. (Mo.Ct.App. 2011) 344 S.W.3d 260 , 265, fn. 3 [included dictum stating Devlin applies to all class actions, though not applying federal standard because objector timely intervened under state law]; Nat'l Ass'n of Chain Drug Stores v. New England Carpenters Health Benefits Fund (1st Cir. 2009) 582 F.3d 30 , 39-40 [claiming,
Additionally, class representatives do not proceed in a vacuum that protects their interests only. Our case law imposes strict fiduciary responsibilities on class representatives and class counsel to ensure the litigation proceeds in the best interests of all unnamed class members. (See, e.g., Laffitte v . Robert Half Internat ., Inc . (2016) 1 Cal.5th 480 , 510, 205 Cal.Rptr.3d 555 , 376 P.3d 672 [trial court acts as fiduciary " 'guarding the rights of absent class members' "]; Kullar v. Foot Locker Retail , Inc . (2008) 168 Cal.App.4th 116 , 130, 85 Cal.Rptr.3d 20 [trial court must conduct independent and objective analysis "to protect the interests of absent class members"; La Sala v . American Sav. & Loan Assn . (1971) 5 Cal.3d 864 , 871, 97 Cal.Rptr. 849 , 489 P.2d 1113 [class representatives act as fiduciaries for absent class members].) Objectors who do not formally intervene have no such duty to the class.
Muller also fails to justify her request that we overrule Eggert under the well-established jurisprudential rule of stare decisis that we follow prior applicable precedent even though the case, if considered anew, might be decided differently. This is so parties can "regulate their conduct and enter
Instead of restricting the right to appeal, courts and class counsel can invoke other mechanisms to limit the ability of professional objectors to delay class action settlements, such as imposing sanctions for frivolous appeals, expediting appeals, or requiring objectors to post a bond before taking an appeal. These approaches, among others, have been employed to varying degrees in federal class action practice. (See Lopatka & Smith, Class Action Professional Objectors: What to Do About Them? (2012) 39 Fla. St. U. L.Rev. 865 , 896-918.) Other solutions can be implemented through legislation or amendments to court rules. For example, as amicus curiae Consumer Attorneys of California notes, the Advisory Committee on Federal Rule of Civil Procedure 23 recently proposed changes requiring objectors to state whether their objection "applies only to the objector, to a specific subset of the class, or to the entire class, and also state with specificity the
Muller was served with the attorney fees motion and a copy of class counsel's percentage of the common fund calculation, but did not object to the proposed total fee award. Instead, on August 29, 2014, she filed a "Request for Clarification" and asked to appear telephonically at the settlement fairness hearing on the fee proposal. The request stated that "[t]he
DISCUSSION
The class action is codified in section 382, and its procedural rules for class certification, notice, settlement, and judgment appear in our California Rules of Court, rules 3.760 - 3.771. The action is a product of the court's equitable jurisdiction that rests on considerations of necessity, convenience, and the belief that in large cases, the class action will prevent a failure of justice. ( City of San Jose v. Superior Court (1974) 12 Cal.3d 447 , 458, 115 Cal.Rptr. 797 , 525 P.2d 701 .) Case law imposes fiduciary duties on the trial courts, class counsel, and class representatives, who must ensure the action proceeds in the class members' best interest. The class action structure relieves the unnamed class members of the burden of participating in the action. ( Earley v. Superior Court (2000) 79 Cal.App.4th 1420 , 1434, 95 Cal.Rptr.2d 57 .) Unnamed parties may be considered "parties" for the limited purpose of discovery, but those same unnamed parties are not considered "parties" to the
Representatives assert that because Muller was an unnamed class member who never exercised her right to intervene during the class action by filing a
Although Eggert 's analysis provides the court with sound guidance for interpreting current section 902 and the right to appeal a final judgment, Muller asks us to overrule Eggert and adopt the view of more recent Court of Appeal decisions that incorporate amended Rule 23, to give unnamed class member objectors who informally object to settlement during fairness hearings the right to appeal their overruled objections. (See, e.g., Consumer Cause, Inc. v. Mrs. Gooch's Natural Food Markets, Inc . (2005) 127 Cal.App.4th 387 , 395-396, 25 Cal.Rptr.3d 514 [acknowledging Eggert , but holding that class member who appears at fairness hearing and objects to settlement has a right to appeal, even though that member did not intervene in the action]; see also Trotsky v. Los Angeles Fed. Sav. & Loan Assn . (1975) 48 Cal.App.3d 134 , 139, 121 Cal.Rptr. 637 ( Trotsky ) [member of affected class whose objections to settlement were overruled is aggrieved party with right to appeal]; Rebney v. Wells Fargo Bank (1990) 220 Cal.App.3d 1117 , 1128-1132, 269 Cal.Rptr. 844 [relying on Trotsky ]; Wershba v. Apple Computer, Inc . (2001) 91 Cal.App.4th 224 , 253, 110 Cal.Rptr.2d 145 [following Trotsky , holding that unnamed class members who appeared at final fairness hearing and objected to proposed settlement have standing to appeal]; Roos v. Honeywell Internat., Inc . (2015) 241 Cal.App.4th 1472 , 1486, 194 Cal.Rptr.3d 735 [relying on Wershba for objector standing to appeal, but denying appeal to objectors who could not establish class membership].)[2]
As the Court of Appeal observed, none of the cases on which Muller relies "made any effort to reconcile their conclusions with Eggert ." But instead, their logic is derived from Trotsky , supra , 48 Cal.App.3d at page 139, 121 Cal.Rptr. 637 , which was decided after the 1966 amendments to Rule 23 and addressed the right of an unnamed class member to object to a settlement and prosecute an appeal.
2 Muller asked us to judicially notice several unpublished Court of Appeal opinions that adopted the same rule. With certain exceptions, not applicable here, the Rules of Court generally prohibit us from noticing unpublished opinions. (Cal. Rules of Court, rule 8.1115(a).) We therefore declined to grant her request.
Federal and state courts are far from uniform on whether Devlin 's rule even applies to all class proceedings, including opt-out class actions. Some
Muller alternatively claims that because a class settlement is generally binding on all class members (assuming class representatives have complied with due process regarding notice and adequate representation), we should create an exception to Eggert that allows members to appeal their denied objections to settlement without formal intervention. (See DeLeon v. Verizon Wireless, LLC (2012) 207 Cal.App.4th 800 , 807, fn. 3, 143 Cal.Rptr.3d 810 [res judicata bars settling class members from thereafter seeking relief].) We decline to do so. Following Eggert and requiring intervention does not discourage unnamed class members from filing a meritorious appeal. Rather, it continues a manageable process under a bright-line rule that promotes judicial economy by providing clear notice of a timely intent to challenge the class representative's settlement action. Formal intervention also enables the trial court to review the motion to intervene in a timely manner. Muller had the opportunity to intervene in the trial court proceedings but chose not to do so. Instead, she made a strategic choice to wait and see if she agreed with the settlement amount and attorney fees agreement. By filing an appeal without first intervening in the action however, Muller never became an "aggrieved party" of record to the action as our law requires. ( § 902 ; Eggert , supra , 20 Cal.2d at 201 , 124 P.2d 815 .)[3]
Several policy considerations provide additional support for Eggert 's continued viability. Meritless objections "can disrupt settlements by requiring class counsel to
3 The fact that Federal Rules of Civil Procedure, rule 23(h), added in 2003, grants federal class members notice and a right to object to class counsel fee requests does not undermine Eggert 's persuasive authority.
CONCLUSION
The Legislature has limited the right of unnamed class members to appeal by expressly requiring that class action objectors who wish to appeal be parties of record who have been aggrieved by the court's decision. ( § 902.) Had Muller properly intervened in the class action or filed a section 663 motion to vacate the judgment, and been denied relief, she would have had a clear path to challenge the attorney fees award (or settlement or judgment) on appeal. Muller offers no persuasive reason why we should create an exception
Cases cited
- National Solar Equipment Owners' Ass'n v. Grumman Corp. 235 Cal.App.3d 1273 p. 111
- Eggert v. Pacific States Savings & Loan Co. 20 Cal.2d 199 p. 112, p. 117, p. 263
- People v. Latimer 5 Cal.4th 1203 p. 117
- Devlin v. Scardelletti 536 U.S. 1 p. 117, p. 118, p. 288
- County of Alameda v. Carleson 5 Cal.3d 730 p. 263
- Auto Equity Sales, Inc. v. Superior Court 57 Cal.2d 450 p. 266
- Powers v. City of Richmond 10 Cal.4th 85 p. 267
- Klinghoffer v. Barasch 4 Cal.App.3d 258 p. 267
- Mallick v. Superior Court 89 Cal.App.3d 434 p. 267
- Laffitte v. Robert Half International Inc. 1 Cal.5th 480 p. 273
- Kullar v. Foot Locker Retail, Inc. 168 Cal.App.4th 116 p. 273
- La Sala v. American Savings & Loan Ass'n 5 Cal.3d 864 p. 273
- Ruiz v. California State Automobile Ass'n Inter-Insurance Bureau 222 Cal.App.4th 596 p. 284
- City of San Jose v. Superior Court 12 Cal.3d 447 p. 285
- Earley v. Superior Court 79 Cal.App.4th 1420 p. 285
- Burwell v. Burwell 221 Cal.App.4th 1 p. 286
- Consumer Cause, Inc. v. Mrs. Gooch's Natural Food Markets, Inc. 127 Cal.App.4th 387 p. 287
- Trotsky v. Los Angeles Federal Savings & Loan Ass'n 48 Cal.App.3d 134 p. 287
- Rebney v. Wells Fargo Bank 220 Cal.App.3d 1117 p. 287
- Wershba v. Apple Computer, Inc. 91 Cal.App.4th 224 p. 287
- Roos v. Honeywell International, Inc. 241 Cal.App.4th 1472 p. 287
- DeLeon v. Verizon Wireless, LLC 207 Cal.App.4th 800 at 807 p. 289