UKPGA-1992-43 Competition and Service (Utilities) Act 1992 UK

Current to 2015-09-17

Contents
preamble

Be it enacted by the Queen’s most Excellent Majesty, by and with the advice and consent of the Lords Spiritual and Temporal, and Commons, in this present Parliament assembled, and by the authority of the same, as follows:—

Part I

Standards of Performance and Service to Customers

Telecommunications

s. 1 — Standards of performance.

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s. 2 — Information with respect to levels of performance.

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s. 3 — Information to be given to customers about overall performance.

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s. 4 — Procedures for dealing with complaints.

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s. 5 — Disputes about discrimination etc. in fixing charges.

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s. 6 — Billing disputes.

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s. 7 — Deposits.

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s. 8 — Disconnections.

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s. 9 — Enforcement of standards of performance, etc.

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s. 10 — Interpretation.

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Gas supply

s. 11 — Standards of performance.

The following sections shall be inserted in the Gas Act 1986, after section 33—

s. 12 — Information with respect to levels of performance.

The following section shall be inserted in the Gas Act 1986, after section 33B—

s. 13 — Information to be given to customers about overall performance.

The following section shall be inserted in the Gas Act 1986, after section 33C—

s. 14 — . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
s. 15 — . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
s. 16 — . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
s. 17 — Billing disputes.

The following section shall be inserted in the Gas Act 1986, after section 15—

s. 18 — Preliminary investigation of disputes by Gas Consumers’ Council

The following section shall be inserted in the Gas Act 1986, after section 32—

s. 19 — . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Electricity supply

s. 20 — . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
s. 21 — Information to be given to customers about overall performance.

The following section shall be inserted in the Electricity Act 1989, after section 42—

s. 22 — . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
s. 23 — Billing disputes.

The following section shall be inserted in the Electricity Act 1989, after section 44—

s. 24 — Compliance with standards of overall performance.

In section 40 of the Electricity Act 1989 (electricity supply: overall performance), the following subsection shall be added at the end—

s. 25 — Determination of disputes by Director: interim directions.
s. 25(1)

The power of the Director General of Electricity Supply, under section 23(2) of the Electricity Act 1989, to require a public electricity supplier to continue a supply of electricity pending the Director’s determination of a dispute shall be extended to enable the Director to require the giving of a supply of electricity pending such a determination.

s. 25(2)

Accordingly, in section 23(2) of that Act, the words “to continue” shall be omitted, in both places where they occur.

Water supply

s. 26 — Research concerning views of customers.
s. 26(1)

Section 39 of the Water Industry Act 1991 (procedure for making regulations under section 38 relating to standards of performance in the supply of water) shall be amended as follows.

s. 26(2)

In subsection (1)(d), for “both” there shall be substituted “ the summary mentioned in subsection (2)(bb) below, ”.

s. 26(3)

The following subsection shall be inserted after subsection (1)—

s. 26(4)

In subsection (2), the following paragraph shall be inserted after “apply” in paragraph (b)—“ (bb) is accompanied by a written summary of the results of the research carried out in accordance with subsection (1A) above; ”.

s. 27 — Information with respect to levels of performance.

The following section shall be inserted in the Water Industry Act 1991, after section 38—

s. 28 — Information to be given to customers about overall performance.

The following section shall be inserted in the Water Industry Act 1991, after section 39—

s. 29 — Procedures for dealing with complaints.

The following section shall be inserted in the Water Industry Act 1991, after section 86—

Sewerage services

s. 30 — Research concerning views of customers.
s. 30(1)

Section 96 of the Water Industry Act 1991 (procedure for regulations under section 95 relating to standards of performance in the provision of sewerage services) shall be amended as follows.

s. 30(2)

In subsection (1)(d), for “both” there shall be substituted “ the summary mentioned in subsection (2)(bb) below, ”.

s. 30(3)

The following subsection shall be inserted after subsection (1)—

s. 30(4)

In subsection (2), the following paragraph shall be inserted after “apply” in paragraph (b)—“ (bb) is accompanied by a written summary of the results of the research carried out in accordance with subsection (1A) above; ”.

s. 31 — Information with respect to levels of performance.

The following section shall be inserted in the Water Industry Act 1991, after section 95—

s. 32 — Information to be given to customers about overall performance.

The following section shall be inserted in the Water Industry Act 1991, after section 96—

s. 33 — Procedures for dealing with complaints.

The following section shall be inserted in the Water Industry Act 1991, after section 116—

Water supply and sewerage services

s. 34 — Determination of disputes by the Director.

The following section shall be inserted after section 30 of the Water Industry Act 1991—

s. 35 — Reference of certain disputes to the Director.
s. 35(1)

The Water Industry Act 1991 shall be amended as follows.

s. 35(2)

In section 45 (duty to make connections with mains), the following subsection shall be inserted after subsection (6)—

s. 35(3)

In section 46 (duty to carry out ancillary works for the purpose of making domestic connection), in subsection (7), for “(6)” there shall be substituted “ (6A) ”.

s. 35(4)

In section 49 (supplemental provisions with respect to metering conditions), the following shall be substituted for subsection (3)—

s. 35(5)

In section 53 (conditions of compliance with domestic supply duty), the following subsection shall be inserted after subsection (2)—

s. 35(6)

In section 64 (supply by means of separate service pipes), the following subsection shall be inserted after subsection (2)—

s. 35(7)

In section 105 (appeals with respect to adoption of sewers etc.), for “Secretary of State”, wherever it appears, there shall be substituted “ Director ”.

s. 35(8)

In section 106 (right to communicate with public sewers)—

s. 35(8)(a)

in subsection (6), for “a magistrates’ court” there shall be substituted “ the Director under section 30A above ”;

s. 35(8)(b)

subsection (7) shall cease to have effect; and

s. 35(8)(c)

in subsection (8)(b), for “a magistrates’ court” there shall be substituted “ the Director ”.

s. 35(9)

In section 107 (right of sewerage undertaker to undertake the making of communications with public sewers), in subsection (1)(b), for “a magistrates’ court” there shall be substituted “ the Director ” and after subsection (4) there shall be inserted the following subsection—

s. 35(10)

In section 112 (requirement that proposed drain or sewer be constructed so as to form part of general system), in subsections (2) and (3), for “Secretary of State” there shall be substituted “ Director ”.

s. 35(11)

In section 113 (power to alter drainage system of premises)—

s. 35(11)(a)

in subsection (4), for “appeal to a magistrates’ court” there shall be substituted “ refer the matter to the Director for determination under section 30A above ”; and

s. 35(11)(b)

subsection (5) shall cease to have effect.

s. 35(12)

In section 116 (power to close or restrict use of public sewer), the following subsection shall be inserted after subsection (3)—

s. 36 — Billing disputes.

The following section shall be inserted in the Water Industry Act 1991, after section 150—

Part II

Competition

Gas supply

s. 37 — The 25,000 therm limits.

The following section shall be inserted in the Gas Act 1986 after section 8—

s. 38 — . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Water supply and sewerage services

s. 39 — Mergers of water undertakers.
s. 39(1)

In section 34(3) of the Water Industry Act 1991 (matters to which the Monopolies Commission is to have regard on a reference under section 32 of that Act with respect to a water enterprise) the following shall be substituted for paragraph (a)—“ (a) shall have regard to the desirability of giving effect to the principle that the Director’s ability, in carrying out his functions by virtue of this Act, to make comparisons between different water enterprises should not be prejudiced; and ”.

s. 39(2)

Section 35(3) of the Act of 1991 (meaning of reference to the number of water enterprises under independent control) shall cease to have effect.

s. 39(3)

This section applies only to references under section 32 of the Act of 1991 made after the commencement of this section.

s. 40 — Inset appointments.
s. 40(1)

In section 7 of the Water Industry Act 1991 (continuity of appointments, replacement appointments etc.), in subsection (4), for “company; or”, at the end of paragraph (b) there shall be substituted—.

s. 40(2)

In section 7 of the Act of 1991 the following subsections shall be added at the end—

s. 40(3)

In section 8 of the Act of 1991 (procedure with respect to appointments and variations) the following subsection shall be added at the end—

s. 40(4)

In section 9 of the Act of 1991 (duties affecting making of appointments and variations), in subsection (3), after “(4)(b)” insert “ or (bb) ”.

s. 40(5)

In section 36(3) of the Act of 1991, the following paragraphs are hereby repealed—

s. 40(5)(a)

paragraph (a)(ii) (premises to be treated as being served by a water undertaker holding an appointment under Chapter I of Part I of that Act if they consist in a building or part of a building which is situated within thirty metres of a distribution main of that company); and

s. 40(5)(b)

paragraph (b)(ii) (premises to be treated as being served by a sewerage undertaker holding an appointment under Chapter I of Part I of that Act if they consist in a building or part of a building which is situated within thirty metres of a relevant sewer which is not a storm-water overflow sewer).

s. 40(6)

In section 158 of the Act of 1991 (powers to lay pipes), the following subsections shall be added at the end—

s. 41 — The domestic supply duty

In section 52 of the Water Industry Act 1991 (the domestic supply duty), in subsection (2), the words “and which are situated in the area of the undertaker” shall cease to have effect.

s. 42 — Transitional provision with respect to replacement appointments.

The provisions of section 10 of the Water Industry Act 1991 (transitional provision with respect to replacement appointments) shall become subsection (1) of that section and the following subsections shall be added at the end—

s. 43 — Connections with water mains and communications with sewers.
s. 43(1)

In section 45 of the Water Industry Act 1991 (which imposes on a water undertaker a duty to make a connection with one of its water mains where the premises for which a supply of water is required are in the undertaker’s area), the words “in the undertaker’s area” shall cease to have effect.

s. 43(2)

In section 106 of the Act of 1991 (which gives the owner or occupier of any premises in the area of a sewerage undertaker a right to have his drains or sewer communicate with the public sewers of that undertaker), the following subsection shall be substituted for subsection (1)—

s. 44 — Bulk supplies of water.

The following sections shall be substituted for section 40 of the Water Industry Act 1991 (bulk supplies of water)—

s. 45 — New connections with public sewers.

The following section shall be inserted in the Water Industry Act 1991 after section 110—

s. 46 — Discharges into and from public sewers.

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s. 47 — Pipe-laying by water or sewerage undertaker in area of another such undertaker.

In section 192 of the Water Industry Act 1991 (interpretation of Part VI of that Act), the following subsections shall be inserted after subsection (3)—

Part III

Miscellaneous and Supplemental

s. 48 — Compliance orders against public gas suppliers.
s. 48(1)

Section 28 of the Gas Act 1986 (orders for securing compliance with certain provisions) shall be amended as follows.

s. 48(2)

For the words “has contravened and is likely again”, in each place where they occur in subsections (1), (2) and (4), there shall be substituted “ is likely ”.

s. 48(3)

In subsection (5), after “confirmation of the order” there shall be inserted—“ (aa) that the public gas supplier has agreed to take and is taking all such steps as it appears to the Director for the time being to be appropriate for the supplier to take for the purpose of securing or facilitating compliance with the condition or requirement in question; ”.

s. 49 — Telecommunications: powers to make regulations.

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s. 50 — Protection of interests of customers of water and sewerage undertakers.

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s. 51 — Conditions for connections with water mains and for supplies of water.
s. 51(1)

Section 47 of the Water Industry Act 1991 (conditions of connection with water main) shall be amended as set out in subsections (2) to (4).

s. 51(2)

In subsection (2)(b)(ii), after “expenses” there shall be inserted “ reasonably ”.

s. 51(3)

After subsection (2) there shall be inserted the following subsection—

s. 51(4)

After subsection (3) there shall be inserted the following subsections—

s. 51(5)

In section 53 of the Act of 1991 (conditions of compliance with domestic supply duty), in subsection (2)(a)(ii), after “expenses” there shall be inserted “ reasonably ” and after subsection (2) there shall be inserted the following subsection—

s. 52 — Water supply and sewerage services: powers to make regulations.

In section 213 of the Water Industry Act 1991 (powers to make regulations), the following subsections shall be inserted after subsection (2)—

s. 53 — Meters for disabled persons.
s. 53(1)

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s. 53(2)

The following subsection shall be inserted in section 148 of the Water Industry Act 1991 (restriction on charging for metering works), after subsection (1)—

s. 53(3)

The following subsection shall be inserted in section 148 of the Act of 1991, after subsection (4)—

s. 53(4)

In section 149(2) of the Act of 1991 (regulations about metering etc.), the following paragraph shall be inserted after paragraph (a)—.

s. 54 — Corresponding provision for Northern Ireland.
s. 54(1)

An Order in Council under paragraph 1(1)(b) of Schedule 1 to the Northern Ireland Act 1974 (legislation for Northern Ireland in the interim period) which contains a statement that it is made only for purposes corresponding to purposes of any of the provisions mentioned in subsection (2)—

s. 54(1)(a)

shall not be subject to paragraph 1(4) and (5) of that Schedule (affirmative resolution of both Houses of Parliament); but

s. 54(1)(b)

shall be subject to annulment in pursuance of a resolution of either House of Parliament.

s. 54(2)

The provisions are—

s. 54(2)(a)

sections 20 to 25;

s. 54(2)(b)

paragraphs 11 to 16 of Schedule 1; and

s. 54(2)(c)

the entries in Schedule 2 relating to the Electricity Act 1989.

s. 55 — Expenses.

There shall be paid out of money provided by Parliament any increase attributable to the provisions of this Act in the sums payable out of money so provided under any other Act.

s. 56 — Short title, commencement and extent, etc.
s. 56(1)

This Act may be cited as the Competition and Service (Utilities) Act 1992.

s. 56(2)

Section 54 and subsections (1) to (5) of this section shall come into force on the passing of this Act but otherwise this Act shall come into force on such date as may be appointed by order made by the Secretary of State.

s. 56(3)

Different dates may be appointed for different provisions of this Act and for different purposes.

s. 56(4)

The following provisions of this Act do not extend to Scotland—

s. 56(4)(a)

sections 26 to 36;

s. 56(4)(b)

sections 39 to 47;

s. 56(4)(c)

sections 50 to 52;

s. 56(4)(d)

section 53(2) to (4); and

s. 56(4)(e)

Schedules 1 and 2, so far as they affect any enactment which does not extend to Scotland.

s. 56(5)

The following provisions of this Act extend to Northern Ireland—

s. 56(5)(a)

sections 1 to 10, 49 and 54;

s. 56(5)(b)

subsections (1) to (4), this subsection and, so far as is necessary to give effect to paragraph (c), subsection (6); and

s. 56(5)(c)

Schedule 1, so far as it amends any enactment which extends to Northern Ireland.

s. 56(6)

The minor and consequential amendments set out in Schedule 1 shall have effect.

s. 56(7)

The repeals set out in Schedule 2 shall have effect.

Sch 1

Minor and Consequential Amendments

The Telecommunications Act 1984 (c.12)

Sch 1 para 1

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Sch 1 para 2

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Sch 1 para 3

In section 101 of the Act of 1984 (general restrictions on disclosure of information)—

Sch 1 para 3(a)

the following paragraph shall be inserted in subsection (2), after paragraph (b)—“ (bb) for the purpose of facilitating the carrying out by the Comptroller and Auditor General of any of his functions under any enactment; ” and

Sch 1 para 3(b)

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Sch 1 para 4

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The Gas Act 1986 (c.44)

Sch 1 para 5

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Sch 1 para 6

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Sch 1 para 7

In section 38(1) of the Act of 1986 (power to require information etc.), for “or 31” there shall be substituted “ 31 or 33E ”.

Sch 1 para 8

In section 42 of the Act of 1986 (general restrictions on disclosure of information)—

Sch 1 para 8(a)

the following paragraph shall be inserted in subsection (2), after paragraph (c)—“ (cc) for the purpose of facilitating the carrying out by the Comptroller and Auditor General of any of his functions under any enactment; ” and

Sch 1 para 8(b)

in subsection (4)(a), after “section”, in the first place where it occurs, there shall be inserted “ 33C or ”.

Sch 1 para 9
Sch 1 para 9(1)

The amendments set out in sub-paragraphs (2) and (3) shall be made in section 47 of the Act of 1986 (general provisions as to regulations under Part I).

Sch 1 para 9(2)

In subsection (1)—

Sch 1 para 9(2)(a)

in paragraph (c), for “and be heard of” there shall be substituted “ before and be heard by ”; and

Sch 1 para 9(2)(b)

in paragraph (d), after “costs” there shall be inserted “ or expenses ”.

Sch 1 para 9(3)

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Sch 1 para 10

In section 48(1) of the Act of 1986 (interpretation of Part I and savings), in the definition of “prescribed”, after “regulations”, there shall be inserted “ (except in section 33A above) ”.

The Electricity Act 1989 (c.29)

Sch 1 para 11

In section 23 of the Electricity Act 1989 (determination of disputes), the following subsection shall be inserted after subsection (1)—

Sch 1 para 12

In section 25 of the Act of 1989 (orders for securing compliance), in the definition of “relevant requirement” in subsection (8), after “above” there shall be inserted “ or section 40(3), 41(3), 42A or 42B below ”.

Sch 1 para 13

In section 28(1) of the Act of 1989 (power to require information) after “above”, insert “ or 42B below ”.

Sch 1 para 14

In section 39 of the Act of 1989 (electricity supply: performance in individual cases), the following subsection shall be inserted after subsection (5)—

Sch 1 para 15

In section 41 of the Act of 1989 (promotion of efficient use of electricity), the following subsections shall be added at the end—

Sch 1 para 16

In Schedule 7 to the Act of 1989 (use of electricity meters), the following shall be substituted for paragraph 1(2)—

The Water Industry Act 1991 (c.56)

Sch 1 para 17

In section 8 of the Water Industry Act 1991 (procedure with respect to appointments and variations)—

Sch 1 para 17(a)

in subsections (2)(a) and (4)(b) “ the NRA ” shall be inserted after “appointee”; and

Sch 1 para 17(b)

in subsection (5)(b) “ the NRA and on ” shall be inserted after “on”.

Sch 1 para 18

In section 38 of the Act of 1991 (standards of performance in connection with water supply) the following subsection shall be added at the end—

Sch 1 para 19
Sch 1 para 19(1)

The amendments set out in sub-paragraphs (2) and (3) shall be made in section 39(1) of the Act of 1991 (procedure for regulations about standards of performance in connection with water supply).

Sch 1 para 19(2)

For paragraph (b) there shall be substituted—.

Sch 1 para 19(3)

In paragraph (c)(ii), after “undertaker” there shall be inserted “ or person or body on whom a copy of the application has been served under paragraph (b)(ii) above ”.

Sch 1 para 20

In section 52 of the Act of 1991 (the domestic supply duty), in subsection (3)(a) for “a water main” there shall be substituted “ one of the water undertaker’s water mains ”.

Sch 1 para 21

In section 64 of the Act of 1991 (supply of water by means of separate service pipes)—

Sch 1 para 21(a)

the words “within its area” shall be omitted from subsection (1); and

Sch 1 para 21(b)

in subsection (2), for the words “was provided to those houses before 15th April 1981 wholly or partly by the same service pipe and continues to be so provided” there shall be substituted “ is provided wholly or partly by the same service pipe ”.

Sch 1 para 22

In section 65(9) of the Act of 1991 (duties of undertakers as respects constancy and pressure), for “Secretary of State” there shall be substituted “ Director ”.

Sch 1 para 23

In section 79(6) of the Act of 1991 (local authority functions where piped supplies are insufficient or unwholesome), for “Secretary of State” there shall be substituted “ Director ”.

Sch 1 para 24

In section 95 of the Act of 1991 (standards of performance in connection with provision of sewerage services) the following subsection shall be added at the end—

Sch 1 para 25
Sch 1 para 25(1)

The amendments set out in sub-paragraphs (2) and (3) shall be made in section 96(1) of the Act of 1991 (procedure for regulations about standards of performance in connection with provision of sewerage services).

Sch 1 para 25(2)

For paragraph (b) there shall be substituted—.

Sch 1 para 25(3)

In paragraph (c)(ii), after “undertaker” there shall be inserted “ or person or body on whom a copy of the application has been served under paragraph (b)(ii) above ”.

Sch 1 para 26

In section 98(4) of the Act of 1991 (breach of duty of sewerage undertaker to provide public sewer) for “water” there shall be substituted “ sewerage ”.

Sch 1 para 27

In section 206(4)(a) of the Act of 1991 (restriction on disclosure of information), after “section” there shall be inserted “ 38A, 95A or ”.

Sch 1 para 28

In section 213(2) of the Act of 1991 (powers to make regulations), the following paragraph shall be inserted after paragraph (d)—“ (dd) as to awarding costs or expenses of proceedings in any determination under the regulations, including the amount of the costs or expenses and the enforcement of the awards; ”.

Sch 1 para 29

In paragraph 1(3) of Schedule 12 to the Act of 1991 (disputes about compensation for street works etc. to go to arbitration) for “Secretary of State” there shall be substituted “ Director ”.

Sch 1 para 30

In paragraph 4(2) of that Schedule (disputes about compensation for sewerage works etc. to go to arbitration) for “Secretary of State” there shall be substituted “ Director ”.

Sch 1 para 31

In paragraph 4(3) of that Schedule (compensation claims)—

Sch 1 para 31(a)

for “£50” there shall be substituted “ £5,000 ”; and

Sch 1 para 31(b)

for the words from “on the application of” to the end there shall be substituted “ be referred to the Director for determination under section 30A of this Act by either party. ”

Sch 2

Repeals